Under T.A.C.T.S Zambia, we train clients on the importance of Leadership, Communication, Time Management, Teamwork, Customer Experience for not only the Organisation but individual employees as well. Our services are customized as we believe each organisation is unique.
CUSTOMER SERVICE STANDARDS such as Feedback from customer, Customer service team straights, use of CRM (Customer Relationship Management) platform and Multi-Channel Servicing. Public Speaking, Leadership, Entrepreneurship, Teamwork, Customer Experience, Online Etiquette, Skills Development.
One of our core values is excellence in not only customer service but excellence in all we do in our daily life. We provide quality and value by structuring highly impactful teams which consist of professionals with exceptional abilities that not only fit the clients' business needs, but are mindful of the social and cultural environment of Zambia.
We establish a TRUST – based relationship with our clients and then work hand in hand with them to implement their requirements be it brainstorming new ideas, assisting with the set-up of new operations, undertaking restructuring or activating expansion plans. For all our clients' needs, we have a policy of continuous improvement and constantly strive to be the best and better ourselves in the workplace.
As part of our management consultancy expertise, we offer the following services:
- Customer Experience trainings and presentations
- Public Speaking and Leadership training, tips and practices
- Team-Building presentations, trainings and activities (both indoor & outdoor)
- Set-up of new Organizations (processes, structures, operations, employees etc.)
- Assist already existing Organizations improve its operations.
T.A.C.T.S team is equipped with skills, abilities, experience and training in different areas of Organisational improvements regardless field of the organization. The key areas are:
Public Speaking, Leadership and Developmental Skills
We believe and know that in order for one to be a good leader, they need to first be a great follower and communicator. Public speaking is an important piece of the Leadership puzzle as communication is key to success. The way one communicates can lead to success or failure.
Public speaking is so essential in your role as leader and/or follower because it means effective communication to your team members. You might be speaking to inform, persuade or inspire; but the principle is the same: you must be able to bring your message across effectively if you want to lead well.
We help you develop self-confidence and courage, how to open a talk, keeping the audience awake and the ability to think calmly and clearly while talking to an audience.
